When Do I Get My Refund Once I've Returned an Item?

The refund will be credited to the payment card account and you should be notified by email once Masdings has refunded you.

Masdings will endeavour to refund your card within 24 hours of receipt of returned goods. It will take a further 3-5 working days to clear through the banking system. If you have paid by PayPal your refund will instantly be placed into your PayPal account.

Related FAQ

  • Does Masdings Offer Free Delivery?

    Free Delivery on full priced items for orders over £125.00

  • How Do I Return an Item I Ordered Online?

    If you wish to return any item(s) for an exchange of colour, size, another item or a refund you will need to contact us within 14 days from the day you took delivery of your parcel. You then have an additional 14 days to get the item back to us. The items need to be in their or…

  • Which Payment Options Can I Use?

    Customers may pay by using their own credit card using, Mastercard, Visa and all debit cards on receipt of order, the payment will be processed and debited from the account. In the event of a card refusal the card issuer will perform usual verification check. Masdings is not l…

  • Can I Cancel My Order At Masdings?

    If a payment address cannot be verified with the card issuer, then Masdings may have no option but to cancel the order. To prevent this happening, always take care when entering your address into the payment system and always use your billing address as it appears on your state…

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