When I Track My Order, the Order Shows As Hold. Why is My Order On Hold?

In some cases, when the billing addresses do not match, the order can go on Hold pending verification by one of the customer service representatives.

Orders also go on Hold automatically for International Customers, as International Customers ordering for the first time will need to email or fax (510-324-5300) the front page of their credit card statement or a copy of the front and back of your credit card along with a utility (water, electricity, or gas) bill indicating your shipping address.

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