When I Track My Order, the Order Shows As Hold. Why is My Order On Hold?

In some cases, when the billing addresses do not match, the order can go on Hold pending verification by one of the customer service representatives.

Orders also go on Hold automatically for International Customers, as International Customers ordering for the first time will need to email or fax (510-324-5300) the front page of their credit card statement or a copy of the front and back of your credit card along with a utility (water, electricity, or gas) bill indicating your shipping address.

Related FAQ

  • How Do I Cancel My Existing Order?

    You can call the customer services representatives or send an email at support@herbspro.com regarding the cancellation of your existing order. Please note that they can only cancle orders which are NOT yet shipped.

  • Can I Make Some Changes On My Existing Order?

    Yes, you can call the customer services representatives or send an email at support@herbspro.com regarding the changes you would like to make to your existing order. Please note that the changes can be made before your order has been shipped.

  • Does HerbsPro Charge Sales Tax?

    Herbspro only charge tax for customers in California. Click here to see important sales and use tax information regarding the tax you may owe directly to the state of your residence if you are located in Oklahoma, Vermont or Kentucky.

  • Does Herbspro Ship to P.O.boxes?

    Yes, HerbsPro does ship to P.O. Box. You can place the order online or on phone. Orders to PO Box addresses are shipped only by USPS.

  • How Do I Track My Order At Herbspro?

    Online tracking is available for all the orders. A clickable tracking link will automatically be included in your shipping notification E-mail. Please make sure to provide the seller with your email address to avail this service.You can also get the information on the status of…

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