When Will I Be Charged for My Online Order?

Online Orders  
If you are shipping to one of PacSun's stores, you will be charged when you place your order. If you are shipping anywhere else, you will be charged when PacSun ship your order. You will only be charged for the items that are shipped, along with applicable shipping and tax.  

Buy Online, Pick-Up In Store    
If you have your order sent to one of our stores for pickup, you will be charged as soon as you place your order. If you do not pick up the order at the store you will be refunded and the items you ordered will be added to the store's inventory.

Related FAQ

  • Which Payment Methods Does PacSun Offer?

    For domestic orders, PacSun accepts the following payment methods:  Credit and Debit Cards (Must be issued in the U.S.)  Visa MasterCard American Express Discover PacSun Gift Cards and eGift Cards (May not be used in combination with PayPal.) PayPal (Orders cann…

  • Can I Change My Order Or Cancel It?

    Unfortunately, once you have placed your order it cannot be changed or cancelled. This is because the team picks and packs your order right away, and wraps all the orders together on pallets which are sealed for shipment regardless of when they actually ship.

  • Why Was I Charged Twice?

    Every payment method is initially authorized, not charged, when an online order is placed to be sure funds are available. This pending authorization will fall off your account automatically, usually within a couple of business days.   Some payment methods remove pending au…

  • Does PacSun Offer Free Shipping?

    PacSun offers free shipping and returns on your whole order when purchasing a pair of regular priced shoes. Shop PacSun’s new shoe fashions, pick your favorites, and return them for free if they don’t work out. Just attach the prepaid, preaddressed return label at the bottom of…

  • How Long Will It Take to Process My Return?

    Return In Store If you returned your order to one of their stores, the process begins immediately and will take between 3 and 5 business days to post to method of payment.   Return by Mail Returns by mail take longer because of shipment time.  Refunds are pr…

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