When Will I See the Refund On My Account?

Your refund will be processed after C.R. Gibson receives the returned merchandise. Please allow a minimum of 14 business days for returns to be received and processed. Refunds are issued according to the method of payment used for the original purchase.

Related FAQ

  • What Payment Methods are Accepted By C.R. Gibson?

    C.R. Gibson accepts major credit cards: Visa, American Express, MasterCard, Discover & PayPal. C.R. Gibson also accepts checks. If you would like to pay by check, please call C.R. Gibson at 800-243-6004 (select option #2) and C.R. Gibson will give you an exact order to…

  • How Do I Track My Order At C.R. Gibson?

    To access your account information and track your order, please login with the email address you used to set up the account and enter your password. Click the Person Icon at the top of the page to get to your Account Dashboard. Visit the Order History tab and click on the order…

  • How Do I Return an Unsatisfactory Product? What is the Standard Return Procedure?

    It is C.R. Gibson's goal to make every customer satisfied with their product! If you need to return an item, call C.R. Gibson toll-free at (800)-243-6004 Monday - Friday from 7:00am - 4:00pm CST. C.R. Gibson will authorize the return and give you the return shipping address. C.…

  • Are C. R. Gibson Products Archival, Lignin Free, Photo Safe?

    All of C.R. Gibson's scrapbooks and scrapbook refill pages are acid-free and lignin-free. The photo albums are also acid-free, PVC-free, photo safe and archival grade.

  • How Can I Clean My Album?

    If it is made out of fabric, those albums cannot be cleaned; however, you can dust them. Leather-bound albums can be cleaned with a damp cloth.

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