When Will My Backorder Arrive From Only Natural Pet?

Backordered items will ship to you as soon as they are back in stock. You should receive an email notifying you of the backordered items.  Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer.

Please note you will not be charged for backordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.

Related FAQ

  • Can I Pick Up My Order In Person?

    Only Natural Pet's Boulder Retail Store Location offers FREE online order pick up in Boulder, Colorado. Any Colorado shipping address has the option of "Boulder Store Pickup" as a FREE delivery method. You will receive an email when your order is ready to be picked up at the st…

  • When Will My Order Ship From Only Natural Pet?

    Most weekday orders placed by 12PM Eastern Time are processed the same day. Orders placed after 12PM Eastern Time will be processed the next business day.  You will receive a shipment confirmation when your order has shipped, and tracking information will be available in t…

  • What Will My Shipping Charges Be?

    Free shipping on all orders $69 and over; flat rate $6.99 shipping on all other orders (excluding frozen raw orders, Alaska, Hawaii, US Territories & Military APO/FPO addresses). Additional shipping charges apply to Guaranteed Overnight, 2 Day Shipping and frozen raw orders…

  • An Item is Missing From My Shipment. What Should I Do?

    Please track your order using the instructions above. If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph).  If the order status says "…

  • Why Can't I Log In My Account On the Website?

    Please note if you have requested a catalog or signed up for email newsletter, you have an account already. To retrieve your password, enter your email address and click on the Forgot Your Password link.

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