When Will My Chow Sang Sang Order Be Delivered?

Related FAQ

• How Long Will My Order Be Kept For?

  If your order isn’t collected from the store within 90 days, then it will be returned and refunded. 

• When Will My Item Be Ready for Collection?

  You will receive a 'Ready for Collection' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.  Order before 4pm, available for collection by 6pm, 1 business day later Order after 4pm,…

• What Payment Options Does Chow Sang Sang Accept?

  Hong Kong and international orders: Visa MasterCard American Express China UnionPay Alipay PPS PayPal* All payments will be charged in Hong Kong Dollars (HKD). *Paypal is not accepted for In-Store Collection orders. 

• Can I Order a Gift Online?

  Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in signature, gift-ready pac…

• What If the Product Or Size I Want is Out Of Stock?

  If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.