Where Can I Get Assistance If I Am a New Customer?

Related FAQ

• Is My Credit/debit Card Charged When the Order Gets Placed?

  No, Allivet only holds an authorization on credit/debit card but the card is not charged until your order has been shipped.

• How Quickly Will My Order Ship From Your Facility?

  Orders with only over-the-counter (OTC) products generally ship within 24 business hours after Alli Vet receives the order. Rx orders generally ship 24-72 business hours after Alli Vet receives the authorization for the Rx item(s) from your Pet’s Vet. Orders with both Rx and OT…

• Is Shipping Cost Refundable In Case Of a Returned Package?

  No, shipping cost is not refundable.

• My Pet's Medication is Running Low. How Fast Will I Receive It?

  Alli Vet recommends selecting the overnight shipping option for a guaranteed delivery date. There are many variables that may alter the delivery time of a shipment and that is why Alli Vet recommends the guaranteed overnight method.

• Do I Have to Set Up an Account to Order Online?

  Yes. An account must be set up online in order to place your order. If you would like to do otherwise, you can contact by phone (1-877-500-9944) and place your order with a customer care team member.