Where Can I Purchase Parts for a Repair?

Related FAQ

• What Does the Protection Agreement Cover?

  Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, Sears will fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees.

• What Payment Methods Can I Use for My Repair Service?

  Credit card (Sears Card, Sears MasterCard, Visa, MasterCard, American Express, Discover Card), Sears gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).

• What’s the Best Way to Get the Soonest Appointment—by Calling, Or Scheduling Online?

  You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.

• What Number Do I Call If My Appointment Was Missed?

   For appliance repair:Call us at 1-877-496-8746. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.For home improvements, or heating and cooling repair:Call us at 1-800-504-1897 or contact us via email at…

• If I Schedule Multiple Appointments, How Will I Be Charged?

  It depends on the type of service. If the appliances are in the same product category (e.g. washer and dryer), you’ll be charged full price for the first appliance, then a discount of up to 50% will apply toward the rest of the appliances. If the appliances are not in the same …