Where Do I Find the Cancellation Policy?

You can find the cancellation policy several places throughout the reservations process. On the Rooms & Rates page, you can find the policy in the rate “details” link or the room description. You can also find the policy on the Guest Information page, once a room and rate have been selected. Additionally, you can find the cancellation policy on both the Confirmation page and the printable confirmation page.

Related FAQ

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    A standard Hilton hotel offers your basic room amenities, which can be found on the amenities page within the hotels homepage. For the concierge, Executive, Club and Tower classes, you will find all the standard amenities, plus the features of the upgraded accommodations. These…

  • How Can I Book a Room Using Points & Money Rewards, Premium Room Rewards, Or Room Upgrade Rewards?

    For Points & Money Rewards and Premium Room Rewards, reservations can be made online in the U.S. through “Reward Stays” at HiltonHonors.com or by calling 1-800-HHONORS (1-800-446-6677). Neither Points & Money Rewards nor Premium Room Rewards can be booked at the front-d…

  • Can I Cancel a Reservation On-line?

    Yes. To cancel a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit …

  • Can I Modify an Advanced Purchase/non-refundable Rate?

    No. The price quoted applies to exact date(s)/nights/stay booked. For these reservations, modifications to your reservation (including but not limited to name changes, date changes, etc…) are not permitted. Some exceptions may apply. Call our Advance Purchase Department for det…

  • What is Bed Unspec Or Bed Type Not Specified?

    These terms indicate that the hotel has rooms available for the dates requested, but is unable to confirm the type of bed that will be in the room. Please note this type of accommodation will only allow you to confirm two persons in the room.

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