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Related FAQ

• Why Isn’t My Discount Code Working?

  Usually a discount code won’t work because it’s expired or because the items in your shopping cart are restricted. First check if the code you are using has an expiration date or has any requirements such as a minimum spend amount. Promotions often only apply to select merchand…

• What is an "Instant Refund Gift Card" and How Do I Use It?

  As you go through the steps to make a return or exchange you will receive an instant refund for any of the items you decide to send back. The instant refund gives you the flexibility to place a new order right away rather than wait for a credit card refund. Add new goodies to y…

• What is the Return Policy of Cynthia Rowley?

  Cynthia Rowley accepts returns on full price merchandise that is in unworn condition with original tags attached within 14 days of purchase. Items purchased at full price are eligible for return or exchange. Sale or discounted items are final sale.

• Where Can I Find My Shipping Label?

  You’ll receive your pre-paid shipping label as you go through the steps to make an exchange or return. Start by going to returns.cynthiarowley.com and entering in the e-mail address you used to place your order. Once Cynthia Rowley know which items you’re sending back you’ll be…

• How Do I Start a Return Or Exchange?

  To start a return or exchange go to: returns.cynthiarowley.com and enter the e-mail address you used to place your order. Cynthia Rowley will send you an e-mail with a link to your order history. From there you will be able to select which items to send back and print a pre-pai…