After you place your order, Foodpanda will send it directly to the restaurant, which starts preparing it immediately.
Foodpanda's restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.
If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact Foodpanda and Foodpanda wil look into what’s going on.