Where is My Order? I Didn't Receive It. is It Lost?

Related FAQ

• What Do I Do If My Order Has Failed to Charge?

  This means that we have been unable to obtain payment from the credit card you used. Please log in to Your Purchases, and you will see any orders that have failed to charge highlighted in yellow with an error message. Click on the green "Change Payment" button to enter a differ…

• I Received an Incomplete Order. What is the Problem?

  If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.If the item was so…

• What is the Status Of My Refund Online?

  Once your refund has been issued you will receive an email confirmation. Please allow 3-5 business days from this date for the amount to reflect on your bank or credit card statement.If you have returned your order and have not received a refund confirmation please submit a req…

• Why Doesn't My Credit Card Work?

  Houzz currently accepts credit cards from Visa, Mastercard, and American Express issued by a US bank, with a billing address based in the United States and Canada. Even if you are shipping to an address in the US or Canada, Houzz does not accept credit cards with billing addres…

• How Do I Return My Order If I Don't Want It?

  Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. You will receive an email …