Where Should I Direct Inquiries Concerning Charges to My Credit Card?

Should you have questions or concerns regarding charges to your credit card, please contact Ty Games at customerservice@Ty.com. Please reference your order number in your e-mail. At the present time Ty Games is only able to respond to emails written in English.

Related FAQ

  • what is Legal Disclaimer?

    This exclusive offer is made by Ty Trade LLC, a Delaware limited liability company.These goods are offered for sale on an "as is" basis; these goods are sold without warranty, express or implied, including without limitation, any warranty with respect to merchantability of the …

  • Will I Be Charged Tax?

    For orders shipped to Illinois (U.S.) there is 7.75% sales tax charged. Orders from countries other than the U.S. will be charged applicable duties and taxes.

  • What is the Cost?

    Item prices are clearly displayed below each item in Ty Store. In addition, you will be charged for shipping and handling.  For orders shipped to Illinois (U.S.) there is 7.75% sales tax charged. All prices are quoted in U.S. Dollars.

  • How can I pay at Ty Games store?

    Currently, Ty Games accepts Visa, MasterCard, American Express and Discover. Cash, personal checks, cashiers/certified check, money orders or any other form of payment will not be accepted.

  • Can My Order Be Shipped to An APO/FPO Military Address or a PO Box?

    Orders can be shipped to APO/FPO military addresses. Non-military orders shipping outside of the United States must be addressed to a physical street address. Orders shipping within the United States can be shipped to PO Boxes.

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