Should you have questions regarding the non-receipt of your order, please contact Ty Games at [email protected] within 60 days of receipt of the shipping confirmation email or within 90 days of your original order. Please reference your order number in your e-mail. In the unlikely event you are unsatisfied with your Ty.com purchase, you may return it within 30 days of receipt for replacement or refund of the original product cost only, shipping and handling charges will not be refunded. To return a purchase, please contact Ty Games at [email protected] for return authorization and instructions. At the present time Ty Games is only able to respond to emails written in English.