Which Accessories Can Be Replaced?

Stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.

Related FAQ

  • How to Pay My Tervis Order?

    On the Billing page, you will be prompted to enter your payment card information. Fill out the corresponding fields with name on card, card number, and security code and expiration date. Be sure to agree to terms, and then proceed.

  • What is the Returns & Exchanges Policy Of Tervis?

    You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unuse…

  • Which Payment Options Does Tervis Accept?

    Payment must be by credit or debit card. Tervis accepts: Visa MasterCard Discover American Express

  • Can I Make Phone Orders?

    Give Tervis a ring at 1-866-TUMBLER (1-866-886-2537) Mon - Thurs: 9 am - 6 pm ET, Fri: 9 am - 11 am, 12 pm - 6 pm ET.

  • How to Track My Order At Tervis?

    Once you have placed your order, check your email for order confirmations. After your order has shipped, Tervis will send you another email that contains an order tracking number and estimated arrival date.

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