Which Categories are Not Eligible for Returns/ Replacement?

Related FAQ

• How Much Time Does It Take to Replace an Order?

  Shopclues initiates the replacement or refund within 2 working days of receiving the product at Shopclues' center.

• How Do I Track the Status Of My Return Request?

  Check the status of your Return at ‘My Accounts’-> ‘My Returns’ Section and click on particular return Id to view return details  Every request received at ShopClues is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address.…

• Under What Conditions Can I Return / Replace My Product?

  Returns/Replacement are accepted under the following cases - Wrong Product – Wrong color/ size/ styleWrong item ordered/ deliveredUnsatisfactory Product – Inauthentic/ Low Quality/ ExpiredDefective Product - Manufacturing defect/ Non-functioning (Not applicable, if the pro…

• How Will I Know That My Returned Product Has Reached Shopclues?

  You will receive an email from Shopclues within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particul…

• What Do I Do If My Area Does Not Have a Reverse Pick Up Service?

  If the reverse pickup service is not available at your address, hopclues will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.  In case of Self-Shipment, ShopClues wil…