Yes. HearthSong will encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an un…
HearthSong can change the delivery address as long as your order has not been shipped. To request a change, please contact HearthSong at 1-800-533-4397.
Items that are currently unavailable for shipment are referred to as "out of stock." You may still place an order for an out of stock item and it will ship to you as soon as it becomes available. (Expected availability dates are listed with out of stock items - please remember …
HearthSong will obtain authorization for the credit card charges when they process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will actually be charged when your order is shipped (please note that when you place an order…
You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please call HearthSong at 1-800…