Kickers uses a number of different carriers. In most cases Standard Delivery orders are sent by Royal Mail and Express Delivery orders are sent with DPD or DHL. Some higher value Standard Delivery orders may be sent using a courier service.
Kickers reputation for quality products and service is very important to them, so rest assured that they will do everything they can to resolve this issue quickly. Please reach out to Customer Service team by vsiting the Contact Us page for further assistance.
Kickers can only process an exchange for an item that is the same value or less to the one you are returning. If the exchange item is of a lesser value, Kickers will refund any price difference. Unfortunately they are unable to exchange an item for one that is more expensive. I…