Which Item Can Not Be Return?

LightsOnline is thrilled to pass along volume and closeout savings onto their customers, but please understand LightsOnline cannot accept the following items/categories back for return.

  • Clearance items may not be returned.  
  • Custom made to order items may not be returned.
  • Bulk orders (6 or more of the same SKU) may not be returned without prior authorization.

Related FAQ

  • Will Lights Online Disclose The Information It Receives To Third-Parties?

    LightsOnline does not sell, trade or rent your personal information to others. In order to facilitate a physical mailing or email communication, LightsOnline may need to utilize the resources of a third-party company, which may include disclosing relevant information such as na…

  • What Do I Do If I Receive Damaged Or Defective Product?

    Please open and inspect your item(s) within 30 days of receipt. If you received products that have manufacturer's defects or have been damaged in transit, please contact LightsOnline at 1-866-688-3562 or e-mail LightsOnline. LightsOnline will do everything possible to make sure…

  • What is the Information Of Shipping and Delivery?

    LightsOnline is pleased to offer free standard shipping on all online orders over $49 within the continental United States. Shipping charges may apply if an order contains oversize or heavy items that require freight delivery via lift gate. In this event, our ALA-certified Cust…

  • What is Initial Shipping Charges?

    Orders with merchandise included in free shipping promotion may have initial shipping costs deducted from the refund, unless placing a new order at time of return.

  • What is the Price Protection and Guarantee?

    Lights Online will match published Internet prices from another authorized dealer plus 10% of the difference. If you find an advertised (shipped) price online that is lower than ours, be sure to bookmark the page so that Lights Online can verify. If an item goes on sale after y…

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