White House Black Market Support Center

Find White House Black Market helps, faqs and knowledge base quickly

When Will My Credit Card Or Paypal Account Be Charged By White House Black Market?

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Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. WhiteHouseBlackMarket will send you an email confirmation of your order once you have completed the order. 

 

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How is My Order Gift Packaged?

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Gift packaging will include the following: 

  • Prices will be removed 
  • Items will be wrapped in tissue
  • All items will be placed in one premium branded gift box per order

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Does White House Black Market Gift Wrap?

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While WhiteHouseBlackMarket does not offer gift wrap, they will gift box your order in a premium branded gift box.

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Is It Possible to Save Items In My Bag?

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You are able to save items in your shopping bag once you have logged on to the site. However, WhiteHouseBlackMarket does not recommend holding items in your bag for over a week. WhiteHouseBlackMarket is a specialty company and once an item sells out, the item will automatically be removed from your bag. 

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I'm Not Sure What Size I Wear. Does WhiteHouseBlackMarket.com Have a Size Chart That Can Help Me?

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Yes, WhiteHouseBlackMarket has a size chart link available on each product page.

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How Do I Modify Or Cancel My Order At White House Black Market?

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Due to the quick processing time at their distribution center, WhiteHouseBlackMarket is unable to cancel or modify an order after it has been submitted. 

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I Received My Order, But One Item Was Missing. What Should I Do?

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If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.877.948.2525 for further assistance. 

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What If an Item is Unavailable Or Backordered?

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While WhiteHouseBlackMarket makes every effort to fulfill your order, occasionally certain items may be unavailable. WhiteHouseBlackMarket will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

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I Just Placed an Order. Can I Check the Status Of It Online?

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For your convenience, whitehouseblackmarket.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

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I Didn't Receive an Order Confirmation. What Should I Do?

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If you did not receive an email confirmation of your order please call WhiteHouseBlackMarket at 1.877.948.2525 or email WhiteHouseBlackMarket at [email protected]

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Also, you can visit White House Black Market Official Website to get more helps, faqs and knowledge base.

About White House Black Market

The White House, opened in 1985, and Black Market, opened in 1995—both founded for and run by women. The vision for each was to be a special, personal style destination for women everywhere.

In 1997, the two stores became one and White House Black Market was born. We’ve grown since then, but women and their on-the-go, multifaceted lives continue to inspire us. We’re dedicated to redefining luxury every day with elevated style and quality, exceptional service, perfect fit and great price.