Who Bears the Shipping Costs for the Return?

Related FAQ

• Where Do I Find the Required Data?

  The credit card number is the embossed sequence of digits on the front of the card. The security digits are usually on the back of your credit card. Security digits are never embossed, they are always printed. The MasterCard and Visa security digits consist of three number…

• What are the Advantages Of E-invoices?

  At Connox, Connox is committed to sustainability and to reducing their carbon footprint. Connox uses e-invoices to avoid unnecessary print-outs and to reduce paper consumption. Connox wants to reduce paper consumption as much as possible. Connox operates a paperless office…

• Which Credit Cards Does Connox Accept?

  Connox accepts American Express, Visa and MasterCard.

• What Happens to My Credit After Returning an Item?

  If your return an item that you have directly purchased from the Connox Shop, your credit will, in principle, be refunded. However, you also have the possibility to immediately use this credit towards a new order, which you must explicitly request. If you ordered a Connox …

• What Should I Do In the Case Of Uncertainties?

  If you have any questions about your order or the credit card payment, please contact Connox. Please do not request a payment reversal! This will lead to unnecessary costs, which Connox might have to bill you for.