Who Can I Speak to for Advice?

The customer service team are available to take your order or help you with any queries Monday to Thursday 9am-10pm GMT/4am-5pm EST and Friday 9am-5:30pm GMT/4am-12:30pm EST.

Related FAQ

  • Is Baukjen's Clothing Machine Washable?

    Baukjen's designs are made in wearable fabrics for maximum comfort and a flattering silhouette. Baukjen believe in stress-free style, so most are machine washable for added ease. Make your clothes last for longer by following the care instructions in your Baukjen clothing …

  • If the Product is On Back Order, Will I Get Charged When I Place the Order?

    No. Your card will only get charged when the product is dispatched, not before. One thing to note is that it may show up as a pending charge on the card depending on the provider.

  • How Will My Order Be Packaged?

    All orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If your order is a gift, just add a personal message at checkout and Baukjen will happily include a ha…

  • How Quickly Can I Expect My Return to Be Processed?

    Returns are processed within 10-14 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within 3-5 working days (Please note that refund times are dictated by the card issuers and are out…

  • How Can I Pay for My Baukjen Order?

    All transactions are in US Dollars ($). Baukjen accepts: Visa, MasterCard and American Express. Baukjen only charge your card when your items are ready to be dispatched, not when your order is placed.

Hot Promotions From Baukjen

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