Who Do I Call If My Merchandise Arrives Broken Or Damaged From the Carrier?

If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.809.0748. You must save all shipping and merchandise packaging.

Related FAQ

  • Can I Track My Order Online Of Petsupplies?

    You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to tra…

  • What Happens When I Order a Heavy Or Bulky Item?

    Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of f…

  • Are There Any Promotional Exclusions?

    Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.Promotion…

  • How Do I Report a Damaged Or Defective Product?

    Call Customer Service at 1.888.809.0748 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.

  • May I Choose My Shipping Carrier?

    No. You may choose only the delivery method.

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