Who is Diverting Products?

Related FAQ

• What is the Shipping Methods and Rates Of SkinCeuticals?

  SkinCeuticals.com ships to all 50 U.S. States via UPS Ground for a standard charge of $5.00. If you are a registered SkinCeuticals Member and your order totals $100 or more, SkinCeuticals will ship your order complimentary via UPS Ground to the contiguous United States. SkinCeu…

• Does SkinCeuticals Offer APO/FPO, PO Boxes, U.S. Territories and International Shipping?

  At this time, SkinCeuticals.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.

• Why is Diversion Bad?

  Diverted products can be counterfeit, diluted formulas, old, or expired formulas that may not be safe to use. This means if you buy their products from any other outlet other than an authorized retailer, SkinCeuticals cannot guarantee that they are authentic SkinCeuticals produ…

• What is Upcoming Holiday Closure?

  SkinCeuticals Customer Care will be closed December 22nd - December 25th and December 31st - January 1st in observance of Christmas and New Year’s holiday. All orders received after 5pm EST December 21st through January 1st will begin shipping January 2, 2019. Customer Care wil…

• How to Track My SkinCeuticals Order?

  Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Sp…