Who is the Courier Service?

Crocs Australia will ship all orders through Star Track.

Related FAQ

  • Why Was My Order Cancelled By Crocs Australia?

    Very few orders are cancelled. The most common reason for cancellation is that we ran out of stock before processing your order.  If your order (or part of your order) is cancelled, you will be refunded to your bank or paypal account. It can take up to 20 working days depe…

  • My Shoes are Defective, What to Do?

    Please contact Crocs Australia within 7 working days from the day you receive your order. Specify the defects and attach a picture of the shoes. Note that the shoes need to be unworn and with all the tags attached.

  • Is There Any Product Warranty?

    Crocs are covered by a 90 day product warranty.  The warranty for Crocs Footwear applies to defects in materials and workmanship for 90 days from the date of receipt of product.

  • Do Crocs Australia Issue Or Accept Gift Cards?

    Crocs Australia does not issue or accept gift cards or account credits for online purchases on crocs.com.au. However, Crocs Concept Stores can issue and accept Store Vouchers. 

  • Can I Change Or Cancel My Crocs Australia Order?

    Crocs Australia will process your order as soon as you make a purchase. So Crocs Australia is not able to process any changes even if it is not yet being shipped. You may return any item to Crocs Australia once you receive your order.

Hot Promotions From Crocs Australia

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    20% OFF Your 1st Order!

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    Up to 70% Off in the Crocs Sale

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