Who Should I Contact If I Have Questions Relating to My Order After I Have Made a Purchase?

Please contact L.L. Bean at internationalweb@llbean.com or 207-552-3051 and L.L.Bean will gladly assist you with any questions relating to your international order.

Related FAQ

  • What is Borderfree?

    Borderfree is a reliable global ecommerce solution that allows L.L. Bean to present their international shoppers with L.L.Bean product prices in the currency of their choice, reasonable international shipping costs, and the lowest possible guaranteed order total. The Borderfree…

  • What Payment Options Does Borderfree Support?

    Currently, Borderfree supports Visa, MasterCard, PayPal, American Express , JCB , China UnionPay with additional payment options coming soon.

  • How Much Duty and Taxes are Charged On International Orders?

    Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopt…

  • How Much Does International Shipping Cost?

    International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree i…

  • What is the Return Policy for International Orders?

    If for any reason you are not satisfied with your purchase, please contact L.L. Bean at internationalweb@llbean.com or 207-552-3051 and they will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for ret…

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