Why Am I Getting an Error Message When I Install My Cartridge?

The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 800-465-5387.

  • A message asking you to replace your black/color inkjet cartridge
  • The cartridge light blinks on the printer.
  • A message that ask you to check your black/color inkjet cartridge.
  • A message that indicates the cartridge is not seated properly.
  • A message that indicates there is no cartridge installed.

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