Why Am I Not Able to Exchange My Product?

Jabong offers a ’15 DAYS FREE EXCHANGE SERVICE’, wherein you can raise online request for a size exchange of a product. If you are unable to raise the exchange request, it may be due to the reason that your product has crossed the 15 day exchange window.

Also, as per Jabong policy, the following products are not eligible for exchange: 

  1. Inner wear, Lingerie, Swimsuits, Socks 
  2. Fragrances, Beauty products
  3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
  4. Bundled items

Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact customer care.

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