Why Am I Receiving a Message Saying That My Billing Information is Invalid?

If you are receiving this message, please contact your bank.

Related FAQ

  • Why Can't I Pick a Room Type On Some Hotels?

    The room types shown in your search results are based on what is available for the dates you selected.

  • Why Have I Not Received a Confirmation Email?

    If you have booked a Standby Hotel, you should receive an email within 48 hours of completing your booking. If you did not book a Standby Hotel and have not received a confirmation email for a different type of booking, please open a support ticket or contact the support team b…

  • Is My Card Charged At the Time Of Booking?

    If the room shows as "available" your card will be charged the total price listed under "Reservation details". If you have booked a room at a "Standby Hotel" then your card is not charged until it is confirmed.

  • Is My Reservation Confirmed With the Hotel Immediately After I Book It?

    Yes. Your booking is confirmed and guaranteed, although you may not be assigned to an actual room until you check in.

  • What Size Bed(s) Will I Get?

    You can request specific bedding types under the room preferences on the "Traveler Information" page. Suppliers will try to accommodate your request, but because availability varies, your request cannot be guaranteed. The default bedding is generally a double bed.

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