Why Am I Unable to Add Items to My Cart?

If you are having trouble signing in or adding items to your shopping cart, please check that your web browser's cookies are enabled. Enabling your cookies will insure the ability to log in with your saved account information and place an order. If your browser's cookies are disabled, you will be unable to reach your account or purchase products from JTV.com. To find out more about enabling and disabling cookies, consult your browser's help site.

Related FAQ

  • How Can I Check the Status Of My Orders?

    Select Order Status at top of page. You will be taken to the Order Status page. To verify your identity in order to gain access to your order status you can enter your Order ID and the phone number used to place your last order. Click the 'View Order Status' button and Jewelry …

  • Why is My Order On “Unable to Authorize”?

    An order is placed on “UA” status when JTV is unable to obtain authorization from your credit card provider. For assistance, please contact  Consumer Protection department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.

  • What is “Waiting to Ship”?

    The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.

  • Why Haven’t I Received My Order?

    If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process for you.When you receive the claim form, please sign it and return it to us. The claim form is a…

  • Do I Need a Different Account to Order Online?

    No. You simply need to register on the Jewelry Television® website. If desired, you may have separate accounts in the system. However, each account must be registered with a different email address.

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