Why Aren't My Passport Details Required?

Related FAQ

• What Should People With Disabilities And/or Reduced Mobility Do In Order to Travel Safely and With Assistance?

  Disabled passengers and passengers with reduced mobility are obliged to inform the airline or tripsta about the necessity and nature of assistance at least 48 hours before the departure time.The aid of an assistance dog is also approved when requested, provided that the notific…

• I Am Enrolled In a Frequent Flyer Program for a Different Airline, Other Than the One I Am Flying With. Can I Still Use It?

  Frequent flyer programs can be used for airlines that belong to the same airline network (e.g. Turkish Airlines and United Airlines belong to the Star Alliance network and their frequent flyer programs can be used interchangeably).

• Is It Safe to Fill In My Credit Card Details? How Safe is the Tripsta Website?

  Your credit card information is sent to Tripsta via a secure server. Tripsta uses the most up-to-date and safest technology available that encrypts your personal data and credit card details. The encryption method used is the standard technology “Secure Socket Layer” (SSL). For…

• I Would Like to Take Special Equipment With Me, E.g. Ski Equipment. What Should I Do?

  Special equipment is not included in the allowable free weight offered by the airline. The airline will charge passengers extra to travel with special equipment. The charge will depend on the type of special equipment, weight and dimensions. If you want to travel with special e…

• When Will I Receive My Refund?

  In the case of cancellation, eligible refunds to the passenger are processed once the airline has proceeded with the refund to tripsta. The refund process usually takes up to 15 working days following the cancellation date. Due to bank procedures, it may take up to 7-10 additio…