Why Can I Not Print My Full Image?

Mpix is unable to offer a full frame printing feature. It is mathematically impossible for Mpix's printers to avoid cropping on files that do not meet the aspect ratio of the print size ordered. Mpix suggests ordering print sizes (example: 8x12 vs. 8x10) that allow more cropping room. The red crop box will show you how your image will be printed.

Related FAQ

  • How Do I Cancel My Order at Mpix?

    Mpix allows you a 30 minute window to cancel all orders. Go to the Your Account section and choose Order History. In the list of all your orders, click the "cancel" link next to the corresponding order.

  • Can I Add Text In Photoshop Before Upload?

    Mpix is not able to add text to prints. The majority of Mpix's customers choose to add text in Photoshop before uploading. Mpix recommends allowing 1/8" from the edge of the print for die cutting.

  • How to View My Order History?

    Mpix makes it easy to track your orders with our Order History tool. Once in the Mpix site you can click ‘my account’ on the top navigation bar, and then click Order History. Instantly you have order numbers, dates, details of your order, and tracking information. Tracking is o…

  • What are My Order Options?

    Checking out your shopping cartWhen you checkout, all items in your Print and Press carts will be included in your order for one shipping charge.Color CorrectionMpix's color technicians review every image and make slight adjustments to density, color, contrast, and other elemen…

  • How to Update Addresses?

    Want to store multiple addresses? You can do this by using your ‘My Account’ tool, which is located on the top navigation bar (you will only see this if you are logged-in). Simply click ‘My Account’ and then click ‘My Addresses.' Here you can fill out any address to store. To c…

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