Why Can't I Log In My Account On the Website?

Please note if you have requested a catalog or signed up for email newsletter, you have an account already. To retrieve your password, enter your email address and click on the Forgot Your Password link.

Related FAQ

  • How Do I Track My Order At Only Natural Pet.com?

    To check the status of your order, please click the Order Status link in the Help menu at the top of website and enter the order number. If you do not know your order number, click on the My Account link in the Help menu at the top of web site, sign in with your email and passw…

  • Can I Pick Up My Order In Person?

    Only Natural Pet's Boulder Retail Store Location offers FREE online order pick up in Boulder, Colorado. Any Colorado shipping address has the option of "Boulder Store Pickup" as a FREE delivery method. You will receive an email when your order is ready to be picked up at the st…

  • What Will My Shipping Charges Be?

    Free shipping on all orders $69 and over; flat rate $6.99 shipping on all other orders (excluding frozen raw orders, Alaska, Hawaii, US Territories & Military APO/FPO addresses). Additional shipping charges apply to Guaranteed Overnight, 2 Day Shipping and frozen raw orders…

  • How Do I Change Quantities Or Cancel an Item In My Order?

    Once an order is placed it enters the shipping queue immediately and cannot be changed online.  If your order was placed within 24 hours, you may call us at 888-937-6677 to find out if there is still time to modify it.

  • When Will My Order Ship From Only Natural Pet?

    Most weekday orders placed by 12PM Eastern Time are processed the same day. Orders placed after 12PM Eastern Time will be processed the next business day.  You will receive a shipment confirmation when your order has shipped, and tracking information will be available in t…

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