Why Did My Credit Card Decline?

There are many reasons a credit card can decline. In many cases, it is a simple typo in the expiration date or security code. Give us a call as soon as possible at 877-942-6654 to update your payment information. You may also call your bank or credit card company to determine why your card was declined.

Related FAQ

  • Can I Return My Online Purchase In a Cookie’s Store?

    You can bring your online purchase to a Cookie’s retail store within 30 days of purchase for an exchange only. Please make sure to bring your receipt. If you would like a refund, you must go through the normal return process and mail the item back to Cookie's Kids.

  • Can I Pay With an International Credit Card?

    Yes, you can pay with an international credit card; however, Cookie's Kids may require further verification. If this occurs, your order will be placed on hold, and Cookie's Kids will email you with the steps to verify your order.Please note that all prices are quoted and charge…

  • Will There Be Tax Charged On My Order?

    Only customers who ship their order to a New York State or California address will be charged tax. Taxes will be assessed based on State and Regional tax laws. If you are shipping outside of New York and California, you will never be charged tax. If you live in New York or Cali…

  • How Do I Get an RMA Number?

    If you originally placed your order through CookiesKids.com, you may log in to your CookiesKids account to get your RMA number. Once you submit your request, it may take up to 1-2 business days to email you an RMA number. As an alternative, you may call at 877-942-6654 to obtai…

  • Are All Of the Items Available Online Also Available In Store?

    Many of the items available online are also available in our stores! If you would like to check if a specific item is sold in one of our stores, please call your local Cookie's Kids store and Cookie's Kids will check for you!

Hot Promotions From Cookie's Kids

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