Why Didn't I Get an Email About My Order Being Shipped?

Related FAQ

• What Am I Eligible to Apply My Points To?

  You are eligible to pay up to 70% of you purchase with your bonus points at checkout. Bonus points rewarded to your SHEIN account will be valid for 3 months.

• How Do I Receive Bonus Points?

  Here are a few examples on how to receive Bonus Points: Confirm your registration Shopping Leaving Reviews on purchased items Sharing on Social Networks Posting your look in our style gallery

• Why is the Tracking Number Not Working?

  When SheIn ship packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out…

• Why It Says Refund When I Didn't Want a Refund On My Item?

  As you know, SHEIN is a large on-line shop, which has a large number of orders every day. SheIn's warehouse staff will process those parcels one by one in chronological order.  When you place an order, it may show that one item is still in stock. But in fact, the item was …

• Are There Any Additional Fees?

  SheIn usually ships with your local post office. There should not be any additional fees when using regular mail. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact SHEIN customer ser…