Why Do I Get an Error Message Saying the Video is Unavailable Or May Have Expired?

Some videos have a limited shelf life and will expire from the site after a period of time. Once the video has expired, it will no longer be available on CBS All Access' website for viewing. Videos will also expire once it’s paused with no attempted playback after several hours. You may need to try refreshing the page to see if the video replays again.

Related FAQ

  • Full Episodes for My Favorite Shows are Now Gone. Where Did They Go?

    Periodically, licenses to shows must be reacquired. Like other video-streaming websites, there is only a finite amount of time a series can be shown via the web. At this time, it is not known if the license to the show of interest to you will be renewed for the CBS.com or TV.co…

  • Why Am I Hearing Narration Along With Regular Program Audio On Some CBS Programs?

    You are listening to video description on the SAP channel. This service is primarily intended for viewers who are blind or visually impaired. To return to regular program audio, turn off the SAP feature on your TV or VCR.

  • How Do I Update My Email Address Or Change the Password Linked to My CBS.com Account?

    You can update your CBS.com email address or password at any time using these steps: Click on your name located in the top right corner of the CBS.com page, and choose "Account" from the dropdown menu.To update your email address, click "Edit Email" address, or to change your p…

  • Why Was My Program Pre-empted?

    From time to time, CBS All Access' regular broadcasts may be pre-empted to accommodate programming for extended live-sports coverage, breaking news and other special events. CBS All Access regrets any inconvenience this may cause. However, there’s an excellent free service to h…

  • Can I Redeem My Cbs Rewards

    Unfortunately, the CBS Rewards program ended on May 29th. If you still have questions, please click the "Contact Us" tab on the top of this page, then select "Submit a Question" and a Customer Service agent will be glad to assist you.

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