Why Do I Have Two Confirmation Numbers for My Online Order?

Related FAQ

• How Long Will It Take to Ship Out My Order?

  Most in-stock orders ship out within 24-48 hours. New Sam Ash cardholders require some additional time for verification on their first order. Backordered items will take additional time before they ship. Call Customer Service Center at 1-800-472-6274 for questions about backord…

• Does Sam Ash Ship Internationally?

  Sam Ash does ship certain products to certain countries, but are bound by dealer agreements not to disclose them on the web. Call 1-800-472-6274 for more information.

• Can Sam Ash Ship to My PO Box, APO or FPO Address?

  No, all Internet orders must be shipped to a physical address.

• Can I Have My Order Shipped to a Different Address Other Than My Billing Address?

  If your shipping address is not the same as your billing address, you can help speed up your order by calling your credit card company to register your shipping address. Otherwise, for your own protection, Sam Ash may need to delay your order while they confirm the validity of …

• I Need to Cancel My Order. What Should I Do?

  Call 1-800-472-6274 between 8AM and 11PM EST, and a customer service representative will research your order. Again, Sam Ash will ship orders as soon as possible, so they are not always able to stop an order once it has been placed.