Why Does My Tracking Show "not Found"? Why Do I See No Updates In the Tracking Information Of My Order?

If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Related FAQ

  • What are Pre-orders?

    “Pre-order” is a function aimed at showing you the latest and most exclusive products allowing you to buy them in advance.

  • Why is the Status Of My Order Showing That "the Item is Pre-advised"?

    At times this status can be shown for orders shipped with Air Parcel Register, and this means that the parcel is going to arrive at the closest sorting center very soon. You should not work if you see this status since the tracking information of parcels will be updated in 2-3 …

  • Why is My Order Status Shown As "Back Order"?

    “Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and Banggood.com will dispatch the available items first.

  • Why Was My Order Canceled and My Payment Refunded?

    Below please find some of the most common reasons for this type of situation:The full name and shipping address of your PayPal account do not match the details you entered for this order. Banggood.com has tried to contact you but have not received your response within a reasona…

  • What Does "Split Shipped" Mean?

    If an order contains an out-of-stock product, it will not be processed until when Banggood.com receives its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. Banggood.com will then send you the out-of-s…

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