Why Doesn't My Credit Card Work?

Related FAQ

• I Received the Wrong Order. What Should I Do?

  Log in to your account to access the “Your Houzz” section of your profile (found in the upper right hand corner). Select "Your Orders" and submit a request by selecting the “Return or Replace” button on the order you would like to return. Please select “Wrong item delivered” as…

• Where Can I Find My Tracking Information?

  You can check the tracking on any shipped order by going here (you may be prompted to log into your Houzz account first).  For any orders that have shipped, you can click on the "Track Package" button to get the specific tracking information. If your order has shipped, and…

• What Do I Do If My Order Has Failed to Charge?

  This means that we have been unable to obtain payment from the credit card you used. Please log in to Your Purchases, and you will see any orders that have failed to charge highlighted in yellow with an error message. Click on the green "Change Payment" button to enter a differ…

• How Do I Return My Order If I Don't Want It?

  Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. You will receive an email …

• Where is My Order? I Didn't Receive It. is It Lost?

  You can check the status of any order by going here (you may be prompted to log into your Houzz account first). This will show you all the orders you have placed and their estimated delivery dates. Orders that have shipped will have the link to track your shipment.