Why Doesn't the Tracking Number Work?

It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.

Related FAQ

  • Does Shoes.com Handle Back Orders?

    No. Shoes.com does not handle back orders. If an item is out of stock Shoes.com will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

  • Can I Order Over the Phone?

    Yes. If you would like to order by phone, a Customer Service associate will assist you to complete your purchase. Please call Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. 

  • How Does Shoes.com Calculate Sales Tax?

    Unless specifically indicated, Shoes.com is the seller of items purchased on their site.  Items sold by Shoes.com are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, PA, RI, SD, TN, TX, UT, VT, WA …

  • When Does Shoes.com Charge a Credit Card for an Order?

    Shoes.com charges a credit card after verifying the order has shipped.

  • Why Can't I Print My Return Label?

    If you are experiencing difficulty printing your return label. Contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. Please note that return labels must be printed within 10 days of being created.

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