Why Don't All My Orders Have a Tracking Link?

Related FAQ

• What Payment Methods Does Jessica London Accept?

  Method of payment will vary depending on country. Accepted method of payments will display on the Order Review and Payment Page. Other options such as deferred billing, gift cards and e-gift cards available in the United States are not available for international orders.

• How Do I Return an Item Via Another Carrier?

  Please use your original packaging, enclosing the invoice with the item, and return to the address listed on the front of your invoice. Packages can be mailed using your carrier of choice.Jessica London uses both FedEx and USPS to deliver merchandise to you. In the event that y…

• What Do I Do If I've Received a Wrong Item?

  You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call Jessica London toll-free at (800) 781-9172. Jessica London will issue a credit to the original credit card for the wrong item and charge your card …

• Has My Exchange Been Processed?

  All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.