Why Has My Order Been Refunded?

In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If these events occur Chi Chi London will contact you as soon as possible to confirm any cancellation / amendment to your order. If your order contains additional items, Chi Chi London will dispatch the rest of your order and refund the item which is out of stock.

Related FAQ

  • How are Sizes Displayed On Chi Chi London's Site?

    All sizes on Chi Chi London 's website are displayed in UK sizing.

  • My Item Says It is Available for Pre-order, What Does This Mean?

    If the dress you require is available for pre-order this means that the dress which you require is due to be released by Chi Chi Clothing at a later date. This will be highlighted on the product page as to the expected release date. Payment can be made for the item before the s…

  • A Product I Want No Longer Appears to Be In Stock, What Can I Do?

    Chi Chi London understand how frustrating it can be when an item you are desperately wanting is currently out of stock.For any item which is out of stock you can locate the item on website, choose the size you require and if the item is out of stock the shopping bag icon will c…

  • What are the Dispatch Times Of Chi Chi London??

    Chi Chi London dispatches parcel from Monday - Friday 8:00am to 6:00pm. For next working day delivery UK customers have until 6:00pm to place their order. All orders placed after 6:00pm Monday - Friday will be dispatched the following working day wherever possible (peak times m…

  • Can I Amend My Order At Chi Chi London?

    To ensure efficient shipping of your order Chi Chi London aims to have the parcel dispatched as quickly as possible. Unfortunately this does mean that once you have confirmed your order you will not be able to make amendments to the order. Chi Chi London is also unable to add …

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