Why Hasn't My Package Arrived?

Please allow the full length of the indicated delivery time for the package to arrive. If it has passed the shipping date, then we suggest you check with either your local post office (for items shipped via USPS) or UPS office with the tracking number (for items shipped via UPS) first because they could be holding it there for you.

Related FAQ

  • How Do I Know When a Specific Product Will Be Back In Stock?

    Estimated times for products that are on back order by the manufacturer are usually rare for us to know. You can sign up to be notified via email once the product is back in stock by clicking on the "Click Here to be Emailed When Back In Stock" link on the product page.

  • How Can I Place an Order On Beauty Bridge?

    You can place an order in two ways. First, you can simply do it yourself on the website by adding the products you want to your cart and filling out all of the necessary information. Or you can call Beauty Bridge's toll free number and customer service can assist you in placing…

  • How Many Days Does the Shipping Take?

    Domestic standard shipping takes from 5-8 business days, domestic priority shipping (expedited) takes from 2-4 business days. Beauty Bridge also offers Next Day Air, and Second Day Air through UPS. As for international shipping, standard shipping takes from 2-6 weeks, expedited…

  • Do I Need to Pay Sales Tax Purchasing On Beauty Bridge?

    At the moment, only items shipped to New Jersey are subject to sales tax of 6.875%.

  • Why Was I Charged for My Order That I Didn’t Receive?

    If your order was not cancelled, then your package is still on its way and you should receive it soon. If you requested for a cancellation, then you need to call your bank and ask them because you were not charged by Beauty Bridge.

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