Why Have I Been Charged More for My Replacement?

All replacement items are exchanged at the live price on the date the exchange is processed, You would only be charged more if:

  • The item you are returning is lower in value
  • The item you are returning is a different colour/item
  • The item you requested is no longer on sale/promotion.

Related FAQ

  • How Can I Track My Figleaves Order?

    You can track your order as soon as it’s left warehouse using your unique tracking number.

  • What Happens If I Am Not In When My Delivery Arrives?

    If your order doesn't fit through your letterbox and you are not home, then depending on the carrier you have selected they will leave a card to advise delivery was attempted, together with details of:Where you can collect your order fromHow to rearrange deliveryThat your parce…

  • When Will I Receive My Refund From Figleaves?

    Refunds will be credited back to your original payment method used to place the orderThe length of time it takes to refund back to your account will depend on your payment providerAs soon as your refund has been submitted Figleaves will send you an email to let you knowPlease n…

  • Will Public Holidays Affect My Order?

    Figleaves does not count UK public holidays as working days (Monday - Friday). Figleaves ships all orders from the UK so you’ll need to add an extra day to your estimated delivery time.

  • Do I Have to Pay Shipping Again for My Replacement Item?

    If you’ve asked for replacements, you won’t be charged again for shippingReplacements are shipped to you free by standard deliveryIf you’d like them to be sent express (for countries where this option is available) please request this with your return. The difference between st…

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