Why Have I Not Received an Order Confirmation By E-mail?

Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. Daniel Wellington kindly asks you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. Daniel Wellington apologizes for any confusion and thank you for your patience.

Related FAQ

  • My Order is a Gift; Can Daniel Wellington Remove the Invoice From the Package?

    There is no invoice included in the package when it is delivered.Should you wish to have an invoice for your order, simply contact Daniel Wellington and Daniel Wellington will be happy to assist you.Please note for orders to countries outside the EU, US, Hong Kong, India and Ch…

  • What is the Watch Made Of?

    The casings of Daniel Wellington's silver watches are made of stainless steel, while those of our rose gold watches have a stainless steel core and two platings. The base plating is 0.8 Micron TiCN (a yellow colored base metal) and the top coating is made of 0.1 Micron rose gol…

  • Which Currency is Displayed On the Website?

    The prices visible on Daniel Wellington's US and Global Daniel Wellington websites are stated in USD. These prices exclude possible duties and taxes which are either added or deducted at the checkout.Daniel Wellington is not responsible for any discrepancies in currency values …

  • How Do I Track My Order On Daniel Wellington.com?

    Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information.

  • My Watch Stopped – What Do I Do?

    Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 15 minutes to see if the minute hand has moved.If this does not resolve the issue, kindly contact us and we will be happy to assist you.

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