Why Haven’t I Received My Newchic Order?

Related FAQ

• Why Did My Credit Card Payment Fail?

  The most common credit card issue is incorrect card details, if you have checked the card details are correct, these are other possible reasons:. A do not honor status is sent by the bank that issued your card. The card has insufficient funds. The card has expired or has n…

• Where is My Another Package?

  If you have ordered multiple items and some of them are not in stock, the order will be split shipped. Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.

• What Does the Order Status “Back Order” Mean?

  “Back Order” means that some products in your order are currently out of stock and you need to wait for new stock to arrive. In this situation, your order will be split into sub-orders, and Newchic will dispatch the available items first.

• What Payment Methods Can I Use to Pay My Order?

  Visa / MasterCard PayPal iDEAL Wire Transfer Payment Cash on Delivery is only available for Saudi Arabia and the United Arab Emirates Boleto Bancário (only available for Brazilian customers)

• Why Do I Not Have the Option to Pay With Credit Card?

  Credit card payment is not available if: Your order total is greater than our credit card payment limit; Your order contains order makeup, skincare or hair wig. Credit card payment is not available in your country. You are placing a dropship order. In most situations, you…