Why Haven't I Received the Order Confirmation Email/Shipping Notification Message From TVC Mall?

Related FAQ

• Can I Pay In Other Currencies Besides USD?

  Sure.The currencies TVC-Mall.com accepts: British Pound, Australian Dollar, Canada Dollar, Euro, Swiss Franc, Hong Kong Dollar, India Rupee, Russian Ruble, Brazil Real, Denmark Krone, Sweden Krona, Norway Krone, Mexico Peso and Czech Republic Koruna.

• What Payment Methods Does TVC-Mall.com Accept?

  PayPal, T/T (Bank Transfer/Wire Transfer). Please send the following payment details via email after payment, so TVC-Mall.com can confirm it and prepare your order in advance:  PayPal: Unique Transaction ID T/T (Bank Transfer/ Wire Transfer): T/T copy by photo or by f…

• Why Haven’t I Received Any Emails From TVC-Mall.com?

  Please check your Spam folder or inbox. It happens that sometimes email mismarked as spam and blocked by users’ email filter system. TVC-Mall.com will suggest you to add email address to your contact list or address book to avoid missing Email messages from TVC-Mall.com.

• Do I Need to Pay Additional Bank Fee If I Pay By T/T (Bank Transfer)?

  TVC-Mall would not charge you any fee for bank transfer. But banks would charge bank-to-bank transfer fee.  Say you are paying for an order of $600. The bank will charge $50 for transferring, so it's altogether $650 you will submit. If you submit only $600, then the paymen…

• What Can I Do With Defective Items?

  TVC-Mall.com needs pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, TVC-Mall.com may give a discount for your next order.