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• Do I Have to Pay the Custom Tax?

  Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice for certain items. You are responsible for finding out the situation in…

• How to Use Discount Coupons?

  Make sure the the coupon has not expired (most will show the expiry date). During the checkout process, go to your shopping cart and click "Use coupon". Enter the full promotion code and click "Apply Code"You can only use one coupon code per order. A coupon can only be used to …

• Can I Order By Phone On Sammy Dress.com?

  Unfortunately, Sammy Dress does not take orders over the phone at this time. However, you may order directly from Sammy Dress's online website or on your smartphone using Sammy Dress's dedicated shopping app.

• An Item Added to My Shopping Bag Was Suddenly Sold Out At Checkout. How is This Possible?

  The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availabilit…

• How Can I Check the Information Of Individual Transactions In My Sammy Wallet?

  Every transaction operation will be conveniently recorded in your Sammy Wallet on the “Transaction Record” page. This shows all the corresponding information related to that transaction for your convenience.