Why I Cannot Refund Payment to My DHpay Account?

If you'd like to deposit the refund to your DHpay account, you need to fill a document named Letter of Commitment which is needed by our financial department.

Related FAQ

  • Why the Bank Charge Me Processing Fee?

    Even though DHgate Buyer Protection is free for all buyers, the following costs are not covered:  Currency conversion fees charged by your credit card issuer. Credit card transaction fees. Floating exchange rates. Please contact your issuing bank for further informati…

  • I Refused the Parcel, Why I Did Not Get the Refund?

    If you do not want the goods on your own reason, you need to pay the returning shipping cost and sending postage, and when seller received the goods DHGate will refund you.

  • How Do I Change My Shipping Address?

    Shipping address for your order can only be changed prior to your seller shipping your package. After your package has been shipped, the shipping address cannot be changed.

  • Why I Cannot Demand DHGate Send Money Back to My Assigned Account?

    In order to ensure the security of refunds, DHGate must return the money to the same account which you used to pay for the order. If you'd like change the refund account, DHGate can only deposit the refund to your DHpay account. DHGate has no access to change to your assigned a…

  • How Can I Get a Refund If My Card is Not Exist / Expired?

    If you paid with a credit card, the money will be refunded to your card. To secure the safety of your account, DHGate can't refund to other cards. 

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