Why I Get Money Not Much As Representative Promised?

  1. If you used coupon when placing the order, the refund will be coupon first, and then will refund the rest to your account. The coupon can be used again if they were in the valid period.
  2. The charging fee is different from different bank, please check whether your bank will charge you or not when refunding.

Related FAQ

  • Why I Cannot Refund Payment to My DHpay Account?

    If you'd like to deposit the refund to your DHpay account, you need to fill a document named Letter of Commitment which is needed by our financial department.

  • Why the Bank Charge Me Processing Fee?

    Even though DHgate Buyer Protection is free for all buyers, the following costs are not covered:  Currency conversion fees charged by your credit card issuer. Credit card transaction fees. Floating exchange rates. Please contact your issuing bank for further informati…

  • Why I Cannot Demand DHGate Send Money Back to My Assigned Account?

    In order to ensure the security of refunds, DHGate must return the money to the same account which you used to pay for the order. If you'd like change the refund account, DHGate can only deposit the refund to your DHpay account. DHGate has no access to change to your assigned a…

  • How Can I Get a Refund If My Card is Not Exist / Expired?

    If you paid with a credit card, the money will be refunded to your card. To secure the safety of your account, DHGate can't refund to other cards. 

  • How Soon Will I Receive My Items After My Order Placed?

    There are two key factors that will decide when you will receive your items. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product cat…

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